Terms & Conditions

Last updated: March 2026

General Terms

By using trezirea.coffee and placing orders, you agree to these terms. Trezirea is operated by SC THIS IS MANU SRL, registered in Romania. All prices are listed in RON and include applicable taxes. This website is built using open source software. A full list of the libraries and tools we use is available on our Built With page.

Orders & Payment

Orders are confirmed once payment is successfully processed through Stripe. We reserve the right to cancel orders if items are out of stock or if we detect fraudulent activity. Prices may change without notice, but confirmed orders will be honored at the price shown at checkout.

Subscriptions

Subscriptions auto-renew at the selected frequency. The specific coffee in each delivery is chosen by our roasting partners and may change from cycle to cycle. You can pause, skip, or cancel anytime through your account. Cancellation takes effect after the current billing period. No refunds for partial billing periods.

Shipping & Delivery

We ship within Romania and the EU. Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or customs processing. Risk of loss transfers to you upon delivery to the carrier.

Right of Withdrawal

Under EU and Romanian consumer protection law (OUG 34/2014), you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, provided the product remains factory-sealed and unopened. To exercise this right, notify us at [email protected] with your order number, or use our withdrawal form. We will issue a full refund (including standard delivery costs) within 14 calendar days of receiving the returned product. Return shipping costs are borne by the consumer unless the product was defective or incorrectly delivered.

Withdrawal Form →

Opened Products

Once you break the seal on a coffee bag, the right of withdrawal no longer applies under Article 16(e) of OUG 34/2014, as opened food products cannot be returned for health and hygiene reasons (Regulation EC 852/2004).

Trezirea Freshness Guarantee

In addition to your statutory rights, we offer a voluntary Freshness Guarantee: if you've opened the bag and are genuinely dissatisfied with the quality, contact us within 14 days of delivery at [email protected]. At our discretion, we'll offer a replacement or a credit toward your next order. This guarantee applies once per order and does not require you to return the product. This voluntary commitment does not limit your statutory consumer rights.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, contact us as soon as possible (ideally within 48 hours of delivery) and we will send a replacement or issue a full refund at no additional cost. This is a statutory obligation under Romanian consumer protection law. Your rights are not limited by this timeframe.

Limitation of Liability

Trezirea is not liable for indirect, incidental, or consequential damages arising from use of our products or services. Our total liability is limited to the amount paid for the specific order in question.

Dispute Resolution

If you have a complaint, please contact us first at [email protected]. If we cannot resolve your issue, you have the right to file a complaint with ANPC (Autoritatea Națională pentru Protecția Consumatorilor) at anpc.ro, or to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.